1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your charms hypoallergenic?
Yes. Many of our charms are made with hypoallergenic materials such as sterling silver, stainless steel, or gold-plated options to minimize irritation.
6. What materials are your charms made from?
We use premium materials including sterling silver, 18K gold-plated, stainless steel, and high-quality enamel or crystals. Material details are listed on each product page.
7. Are the charms suitable for bracelets and necklaces?
Yes. Most charms include jump rings or loops compatible with standard bracelets, necklaces, and keychains.
8. Can I personalize or engrave the charms?
Many designs support personalization or engraving. Please check individual product pages for customization options.
9. Are the charms suitable as gifts?
Absolutely. They come in elegant packaging and make wonderful gifts for birthdays, anniversaries, graduations, and special milestones.
10. Are they suitable for everyday wear?
Yes. Our charms are designed to be lightweight and durable for daily use.
11. Do you offer charm bracelets or necklaces?
Yes. We have beautiful ready-to-wear charm bracelets and necklaces, as well as individual charms for customization.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my charm arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.